I also had to contact the seller for a last minute change to the order and found the customer service to be exemplary.
In an age where 'service with a smile' is a tag line for days gone by, it is refreshing to deal with a company where the customer really is paramount. I look forward to dealing with Violet's Knickers again in the future.
- Anmol from the UK
Purchased - Zinke Reversible Bikini Bottoms
Since I was using a freight forwarding service (they charge by volumetric weight), I had no way of confirming the accurate package dimensions/cost. When I had a feeling the service was overcharging me (stating the package was bigger than it was), I immediately contacted Violet's Knickers to confirm the actual dimensions. Violet's staff replied within 12 hours, giving me correct detailed information, saving me a bundle of money for freight forwarding. Thank you Violet's Knickers! P.S. The product I purchased was also sold out everywhere. So literally, your shop saved my life twice! :)
- Kelly from United States & Hong Kong
Purchased - Marjolaine Faux Fur Short Robe
There was a mistake on the shipping address when I ordered the Marjolaine Faux Fur Short Robe for my girlfriend (probably my fault) and Catherine was not only quick to offer help, but she was very personable in her response which made me feel taken care of. It's not often you find out there is an actual person on the other end of an online transaction. I've already ordered from Violet's Knickers a second time and will continue to do so. My girlfriend deserves the best and that's why I keep coming back.
- Levi K from Atlanta, Georgia, USA
Violet's Knickers has a wonderful selection of lingerie in particular my favourite brand Zinke, who make their garments from natural fibres, which is exactly what I want to wear close to my skin, this is highly unusual: most lingerie seems to be made almost exclusively from scratchy man made fabric.
I ordered several Zinke bras that Violet kindly obtained from the other side of the Atlantic for me, I am very pleased to have found such an excellent store.
- E.Gibbs from the UK
So far I've bought a couple of Kriss Soonik pieces and a pair of the Tatu Couture high waisted knickers.
I'm very excited to have discovered Violet's Knickers, the stock is gorgeous and different to a lot of what else is readily available, the Tatu Couture knickers are totally unique and fabulous on. And the service is great, really personal and quick with everything beautifully wrapped when it arrives.
- Based in Charlotte, USA
Fleur Of England
Thanks so much for the lovely lingerie, love, love, love it! Also for the great service and lovely packaging
- Candice from the UK
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